Shipment Refusal/Order Cancellation after order processed/shipped : In case of shipment refusal by the customer during the delivery OR order cancellation after the order has been processed /shipped due to change of mind or any customer error, a minimum of 10% restocking fee will be charged/deducted from the today amount in order to cover the shipping/handling costs associated during order fulfilment.(NON-NEGOTIABLE) The parts that are marked 'No Return' or ' Non-refundable' cannot be returned for refunded or exchanged for something else. Software, Licenses, Warranties & Other Digital Products: No sales return will be accepted for all kinds of Softwares, License, Warranties & other digital products. Due to hygienic reasons, we DO NOT accept sales return of used/tested headsets with ear cushions or any ear cushions for that matter. Therefore, we strictly recommend all the customers to refrain from returning items in the opened/broken seal condition.Ĭonsumables and Hygiene based Goods: No sales return will be accepted for opened/used/tested consumable items like Printer Supplies (cartridges, paper rolls, ribbons), Batteries, Power Adapters, Spare parts/modules, Power supply units, software/Interface cards/CDs/DVDs etc. Please note: Returns for the items that are not in their original condition (including original box, packaging), are damaged, or are with missing parts will be refused/returned at the customer's cost. In case if the items returned in opened/used/tested condition with or without broken seal, the return credit may be declined/refused or up to 50% restocking fee shall be charged/deducted from the item's price depending on the condition of the returned item.

The discretion to determine the physical condition of the returned item lies solely with fetchcart.ca. Therefore all other return merchandise with a broken seal/without original packing will be refused and returned to the customer at his/her cost without credit approval. Please Note: We do not accept sales return of opened/tested/used products unless it is defective (DOA) by the manufacturer. However, 15% (or CAD$ 10 whichever is more) restocking/handling fee deductions shall be applicable on such return items. We accept sales return or replacement requests of only new, unopened and company sealed (still in its plastic wrap) goods as sold by fetchcart.ca within 14 days from the delivery date. Sales/Replacement Return: New Unopened Goods

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